Reference

Legal terms that protect your account and withdrawals

When you open an account with surga 500, you're entering a relationship governed by clear terms, data-protection practices and withdrawal safeguards.

Account VerificationData SecurityWithdrawal SafeguardsContact & Dispute Resolution
surga 500 Legal terms that protect your account and withdrawals
REACH OUR LEGAL TEAM

How to contact us about account terms and disputes

Your account queries—from verification steps to withdrawal holds to terms clarification—are handled by our support team.

Live Chat Support Open the chat window in your account lobby.
Email Support Send account-security, data-access or dispute details to [email protected].
In-Account Dispute Form Head to Settings > Account & Legal > Submit Dispute to file a formal…
ACCOUNT SECURITY

How we protect your data, identity and wallet

Security and compliance are built into every account action on surga 500. When you register, we collect your name, contact details and payment information; that data is encrypted during transit and stored…

Encryption & Data Transit

All deposits, withdrawals and account changes are encrypted using TLS 1.2 or higher. Your payment details never touch unencrypted channels, whether you're on desktop in Semarang or mobile abroad.

Identity Verification

Withdrawals require document verification—your ID is checked against your registered name and address. This protects your account and ensures payouts go only to verified wallet owners.

Session & Cookie Management

We use secure session tokens that expire after 30 minutes of inactivity on shared devices. You can manually log out anytime; cookies are cleared when you close your browser or reset them via Settings.

Fraud Detection & Dispute Logs

Suspicious activity—unusual login patterns, large rapid withdrawals, duplicate transactions—triggers an automatic review. We log all disputes and notify you of investigation findings within 48 hours.

Data Retention & Deletion

We retain active account data for the duration of your membership. Closed accounts are anonymised after 12 months unless law requires longer retention for tax or compliance records.

Access & Correction Requests

You may request a copy of your personal data or ask us to correct errors by emailing [email protected] with 'Data Request' in the subject line. We fulfil requests within 14 days.

Frequently asked questions about legal terms and your rights

You must be legally of age in your jurisdiction where local law permits gaming. In most regions, that means 18 or older. When you register, you confirm you meet this requirement. If we discover you are underage, we will close your account immediately and forfeit any balance.

Once your withdrawal is verified (identity check + wallet confirmation, typically 5–15 minutes), the payout is sent to your DANA, OVO, GoPay, QRIS or bank account. Most arrive within one business day; some clear within minutes depending on your bank or e-wallet provider.

Your active game history and deposit records remain visible in your account for 12 months after closure. After that, we anonymise personal identifying information but retain transaction summaries for tax and compliance purposes as required by local law.

Yes. Head to Settings > Account & Legal > Submit Dispute to file a formal complaint. Include your game ID, the date and time, and a clear description of the issue. Our team investigates and responds within two business days via email.

We store a masked record of your payment method (e.g., the last four digits of your DANA or OVO account) so you can reuse it for future deposits. Your full payment details are encrypted and never shared with third parties. You can delete stored payment methods in Settings anytime.

Contact our support team immediately via live chat or email [email protected]. We'll freeze your account, investigate the activity and work with you to verify legitimate transactions. Change your password once we've secured your access.

Yes. We comply with local data-handling practices and retain records according to Indonesian tax and banking requirements. Where local law permits our operations, we follow those permissions and report as required. For specific compliance questions, email [email protected].